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LogicBoxes Live Chat is an online Live Monitoring and Chat service that allows your Customers to monitor visitors to their website in realtime and offer live agent-based chat capabilities on their website.
Integrated with LogicBoxes OrderBox you and your Resellers get a comprehensive solution for buying/selling and managing Live Monitoring and Chat services.
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LogicBoxes Live Chat integrated with LogicBoxes OrderBox gives you -
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A feature-packed Live Website Chat and Monitoring utility
- A ready-made private labeled website (OrderBox SuperSite) to sell Live Monitoring and Chat Services to your Customers
- A ready-made private labeled website (OrderBox PartnerSite) to sign up Resellers under you for reselling Live Monitoring and Chat Services
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Private labeled Control Panels for you, your Resellers and your Customers to manage Live Monitoring and Chat accounts
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A powerful API (OrderBox API) to allow you to integrate Live Monitoring and Chat as a product within your website and Control Panels
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LogicBoxes Virtual Datacenter - A collection of private-labeled, redundant, high-available cluster of Servers, in various different countries, on which the Live Monitoring and Chat accounts reside
LogicBoxes Live Chat Features
Chat Features
- Multiple Simultaneous Agents
- Multiple Departments
- Configurable Chat Distribution - UCD, Round robin etc.
- Agent to Agent transfer
- Operator to Operator chat
- Intuitive Windows-based agent interface
- Ability to accept / reject incoming chat requests
- Unlimited Simultaneous chats
- Secure SSL based Chat
- Canned Response Manager
- Push Images, Links, Pages, Proactive Messages
- Ability to chat in multiple languages
- Emoticons
- Leave a message when offline
Chat Initiation
- Visitor initiated Chat from Website / Email
- Autopopup Chat
- Invite Visitor to Chat
- Force Chat
Activity Monitor
- Real-Time Site Activity Monitor
- Monitor 1000's of visitors simultaneously
- Visitor History
- Visitor Browser Type, Country, Browsing history
- Visitor Time spent per page
Branding & Customization Features
- Visitor's chat window fully customizable
- Chat Button/Icons fully customizable
- Fonts, Colours and Font Style
Reporting and Analysis
- Chat Satisfaction Survey
- Retrieve/Search Chat Transcripts
- Detailed Reporting and Statistics
Live Chat Business Process Automation
Click on the links below to find out how LogicBoxes OrderBox automates various aspects of your Web Services business -
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Integrated Products
LogicBoxes OrderBox
Related Links
